Troubleshooting · App Fixes
How to Update Drivers for Canon Printer on Windows
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The most important step to keep your Canon printer updated is to visit the official Canon support portal. That’s where you’ll find the latest versions of drivers, firmware, and manuals for your Canon product.
If there are any filtering options available, use them. The USA Canon support site has an option at the top right labeled “Browse Recommended Drivers,” which allows you to search by printer model. You can also search using downloads or manuals. In the “Download Type” filter, you can choose “All,” “Drivers,” or “Software & Utilities.” After you’ve located a file that interests you, click on the “Download” button next to it.
Using Windows to Update the Driver
Windows’ built-in Device Manager makes updating a printer driver simple: just select the device you want to update, then click on the “Update Driver” option. Alternatively, you can open up the print icon on your desktop, then click on the “update” option (which may be found in the “Printer Properties” window), then follow the instructions to select the appropriate printer driver. Windows will attempt to download the correct driver and install it.
Troubleshooting Installation Problems
Canon recommends a few specific steps that can be used to troubleshoot common problems installing its printer drivers. These include ensuring that your printer is powered on, checking that the USB cable connecting it is not faulty, and making sure that wireless LAN connections are properly configured.
Canon states that when you first begin the installation process, your printer should be ON. Turn OFF your Canon printer, then unplug its power cable from the wall outlet. Once these tasks are complete, plug back in and turn your printer ON again before reinstalling the driver.
USB failure is another problem that you might face. If this happens, delete the “USB Class Driver” first. Then proceed with the normal procedure to reinstall your Canon printer driver. If your Canon printer fails to connect via a wireless LAN connection, ensure that your printer is listed as a Printers on your network. Clicking “Search Again” usually helps locate printers. Verify that your Canon printer is set to be “network-ready,” then turn all devices OFF and then ON again. Sources of interference such as microwave ovens and digital cordless phones should be avoided.
You should consider whether you have the best settings on your router for IEEE 802.11n technology. Make sure that WEP or WPA/WPA2 TKIP isn’t being used, either, and make the necessary changes before installing the Canon printer driver.
There are other potential issues that may arise during the installation of Canon software on Windows 10. Specifically, the Canon TR8620 on Windows 10 may fail to acquire both the required driver and software information. Even if you download from Canon’s website, the software may still fail to install. There is a workaround that involves launching the executable file manually and changing the permissions accordingly.
Preventing Future Driver Problems
To reduce ongoing problems after a successful installation, Canon recommends regular OS updates, occasional restarts of your printer, and avoiding interruptions during the installation of new drivers. Also, Canon recommends using a stable USB connection or a reliable wireless connection whenever possible.