How Do I Contact Canva Support Phone Number: Reddit Users Explain What Actually Works

Canva doesn’t list a publicly available phone number. And the company has long maintained that it does not provide one.

Reddit users report searching for a live representative from Canva, only to discover that there isn’t one.

The company offers two working options: The Help Center contact page and an email address.

If you’re looking for a way to speak to someone at Canva, don’t count on finding their phone number listed anywhere online. But if you need help with your Canva account, here’s what Reddit users say works.

In fact, according to several Reddit threads, trying to find a phone number to call in Canva’s customer support department is fruitless. In the past year, multiple people have paid to keep their unused accounts alive, just so they can search for a phone number and confirm it didn’t exist. One user even took screenshots of the search results, showing no such number exists within Canva’s own website or elsewhere on the web.

And if you thought that speaking with a live person would be the fastest way to get answers? It’s not. According to multiple threads, talking to a real person happens very rarely.

A few weeks ago, another Reddit thread surfaced where someone was asking how to reach a human representative. That discussion concluded that an email message (the community-confirmed “support@canva.com” address) was best.

But before we delve into all that, it should be noted: A quick scan through the Canva Support website did turn up one contact method: its official Help Center contact page.

You can also try submitting a request via this form:

Canva Help Center Contact Page

You’ll then be presented with the following:

The problem, however, is that the Help Center’s response times aren’t clear. There are three different timeframes listed — 1 hour, 24 hours, and 3 days — but each option includes a checkmark next to it.

You can’t see a difference between them, which could suggest that they’re all viable, yet potentially different, responses.

In addition, if you want to reach out directly, the Help Center will let you know that it supports the use of LiveChat and Email. So, as expected, you’ll need to go to the bottom of the page to find both.

There, you’ll see an email field and a “Submit” button:

If you enter “support@canva.com,” you’ll see a message indicating that it was successfully submitted.

That seems to be the case, according to several Reddit users who’ve tried contacting Canva by email.

Canva Support Email Address

Canva support can be reached via the email address support@canva.com, according to multiple Reddit users.

One user wrote: “I’ve used ‘support@canva.com’ to ask questions and haven’t received a reply.” However, that may have simply been because she hadn’t followed up properly, or perhaps because she had sent her message to the wrong place. Another user confirmed that using the same email works.

So, to wrap up: If you’d like to contact Canva’s support team, either go to the Help Center and fill out the appropriate contact form or send an email to support@canva.com.